> ## Documentation Index > Fetch the complete documentation index at: https://support.entegrata.com/llms.txt > Use this file to discover all available pages before exploring further. # Notification Preferences > Choose which platform events notify you, and check which notifications reached you ## Overview The **Notification Preferences** page has two tabs: * **Subscriptions** sets what you receive. * **Activity** shows what arrived. > [!NOTE] > > Notifications are turned on per account. If you don't see **Notification Settings** in your account menu, notifications aren't available to you yet. [Submit a ticket](https://mysupport.entegrata.com/portal/new) to ask for access. ## How notifications work ### Every notification starts as an event When something happens on the platform, such as an ingestion error, a failed connection, or a secret about to expire, Entegrata publishes an event. Each event type is listed in [All events](#all-events). ### One subscription covers email and the product Turning an event on subscribes you to it. When that event occurs, you receive an email and an entry under **Recent notifications** on the **Activity** tab. There is no separate email switch per event, and no bell or inbox elsewhere in the app. ### Recovery events still reach you Some events resolve others. **Pipeline succeeded** resolves **Pipeline error**, and is marked with a **Recovery** badge. If you turned a recovery event off, you still receive it when it resolves a failure you were notified about, so you know the issue is fixed. ## Open Notification Preferences **1. Open your account menu** Click your **avatar** in the sidebar, next to the Entegrata logo. **2. Open Notification Settings** Click **Notification Settings**. The **Notification Preferences** page opens on the **Subscriptions** tab. ![Account menu with Notification Settings](https://mintcdn.com/entegrata/TVRF1DhcM0xTDc58/administration/notifications/images/account-menu.png?fit=max\&auto=format\&n=TVRF1DhcM0xTDc58\&q=85\&s=6c827ca5459aa65569b9094e5d5fc8b8) The **Receiving** counter at the top of the page shows how many events you're subscribed to. ## Subscriptions tab The table lists one event per row, with its name, a short description, and a **Notify Me** switch. ![Subscriptions tab listing events with their Notify Me switches](https://mintcdn.com/entegrata/TVRF1DhcM0xTDc58/administration/notifications/images/subscriptions-tab.png?fit=max\&auto=format\&n=TVRF1DhcM0xTDc58\&q=85\&s=baa32a296dc5adc3b885d3e60d8c89a1) ### Turn an event on or off Use the **Notify Me** switch on a row. The change saves right away, and the **Receiving** counter updates. If a change can't be saved, the switch returns to its previous position and an error appears; try again. ### Turn several events on or off at once The switch in the **Notify Me** column header turns every event that matches the current filter and search on or off in one step. ### Filter and search * Use the filters above the table to show **All events**, **Receiving**, or **Off**. Pick **Off** to see what you're missing. * Type in **Filter by name** to search event names and descriptions. ## Activity tab The **Activity** tab shows the notifications that reached you. * **Window**: choose **7 days**, **30 days**, or **90 days**. The default is 30 days. * **Notifications received**: the number of notifications recorded for you in the product during the window. * **Events you receive**: the number of events you're subscribed to. * **What reached you**: a chart of notifications received per day. The dashed line shows emails opened. Hover over a day to see its numbers. * **Which events reach you most**: your top events, each with its count. Use the refresh button to reload the figures. ![Activity tab with notification counts, the daily chart, and top events](https://mintcdn.com/entegrata/TVRF1DhcM0xTDc58/administration/notifications/images/activity-overview.png?fit=max\&auto=format\&n=TVRF1DhcM0xTDc58\&q=85\&s=03929f0aa91eba0c935d647c1833d1d7) ### Email delivery * **Emails sent**, **Delivered**, and **Not delivered** (bounced or rejected) counts for the window. * **Delivery outcomes** breaks the emails into **Opened**, **Delivered, not opened**, and **Email not delivered**. **Sent, awaiting confirmation** also appears while some emails haven't been confirmed yet. > [!WARNING] > > Opens are only reported where email tracking is available. An open suggests the email was read; a missing open doesn't tell you anything either way. ![Email delivery counts and delivery outcomes](https://mintcdn.com/entegrata/TVRF1DhcM0xTDc58/administration/notifications/images/email-delivery.png?fit=max\&auto=format\&n=TVRF1DhcM0xTDc58\&q=85\&s=8adb2afcfa3e5e965824d769b0283c9b) If emails to you keep failing to deliver, confirm your email address with your administrator. ### Recent notifications **Recent notifications** lists the notifications that reached you, most recent first. Each entry shows: * the event * what it's about (for example, the connection or resource), the firm, and the instance * its delivery status (for example, **Delivered** or **Opened**) and how long ago it arrived * any error the event carried * a link to the item it's about, such as **View connection →** ![Recent notifications list with delivery status and links](https://mintcdn.com/entegrata/TVRF1DhcM0xTDc58/administration/notifications/images/recent-notifications.png?fit=max\&auto=format\&n=TVRF1DhcM0xTDc58\&q=85\&s=0fd918df719c8a7313b97baa1db97e72) ## Common questions > [accordion] I received a Pipeline succeeded notification that I turned off. > > That's the recovery rule: it resolved a pipeline failure you were notified about. > [accordion] Does Delivered, not opened mean nobody read it? > > No. Open tracking isn't available for every email system or client. > [accordion] An event is missing from the list. > > Entegrata can turn off an event across the platform, and events that are turned off don't appear on this page. > [accordion] I set up a connection with the wrong details and got no Connection error. > > That's expected. **Connection error** only covers a connection that was working and then failed one of the checks Entegrata runs every few hours. When a new connection fails its first test, it isn't saved, and the error shows on screen while you set it up. A failed test when you edit a connection also shows on screen only. A collection that fails is reported as **Ingestion error**. ## All events | Event | Key | What it means | | - | - | - | | Billing statements ready | `billing_statement_ready` | Requested billing statements are available for distribution. | | Connection confirmed | `connection_confirmation` | A data source connection was verified successfully. | | Connection error | `connection_error` | A working data source connection failed its scheduled check. Failures while setting up or editing a connection show on screen instead. | | Connection stuck | `connection_stuck` | A data source connection stopped making progress without failing outright. | | Credential rotated | `credential_rotated` | A credential was rotated and the new secret is ready to hand off. | | Emitting error | `emitting_error` | Data could not be written out to a customer target. | | Ingestion error | `ingestion_error` | Data could not be collected from a source system. | | Key rotation error | `key_rotation_error` | A customer-managed key failed to rotate. | | Network error | `vnet_error` | Instance networking is misconfigured or unreachable. | | Pipeline error | `pipeline_error` | A data pipeline failed to deploy or run. | | Pipeline succeeded (recovery) | `pipeline_success` | A data pipeline deployed and ran successfully. Also reaches anyone notified about **Pipeline error**. | | Secret expiring | `secret_expiring` | A Key Vault secret is close to expiring and has not been renewed. | ## Related topics - [Troubleshooting](https://support.entegrata.com/administration/user/troubleshooting.md) - [Release Notes](https://support.entegrata.com/release-notes/release-notes.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.